Shipping & Delivery

Thank you for shopping with Monnéra Pure Essence. Each order is carefully prepared and packaged before shipping.

Processing Time

Orders are typically processed within 2–3 business days. Processing time does not include weekends, holidays, or shipping transit time.

Shipping Within Canada

We currently ship throughout Canada. Shipping rates and available delivery options will be displayed at checkout based on your order and delivery address.

Once your order has shipped, tracking information will be provided when available.

Local Pickup

Local pickup may be available for customers in the Toronto area. If local pickup is offered for your order, please wait for confirmation that your order is ready before arranging pickup.

U.S. & International Shipping

International shipping availability and rates will be displayed at checkout where available. Customers are responsible for any applicable customs duties, import taxes, or fees charged by the destination country.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order. Customers are responsible for providing accurate and complete delivery information.

Lost or Damaged Packages

If your order arrives damaged, please contact Monnéra Pure Essence as soon as possible and provide your order number along with photos of the damaged product and packaging.

For packages that appear lost in transit, please contact us so we can review the tracking information and assist you with the next steps.

Questions About Your Order?

If you have any questions about shipping or delivery, please contact Monnéra Pure Essence and include your order number when applicable.