Frequently Asked Questions

Are Monnéra Pure Essence products handmade?
Yes. Our soaps and skincare products are handcrafted in small batches with thoughtfully selected ingredients.

Why does my soap look slightly different from the photos?
Because our soaps are handmade, slight variations in color, shape, texture, and appearance are natural. Each batch may be a little different, making every bar unique.

How should I store my handmade soap?
Keep your soap in a cool, dry place and allow it to dry between uses. A well-draining soap dish will help prevent the bar from sitting in water and help it last longer.

How do I know which soap is right for me?
Please read the product description and full ingredient list before purchasing. If you have sensitive skin or known allergies, we recommend reviewing the ingredients carefully and patch testing before regular use.

Are your products suitable for sensitive skin?
We offer products formulated with different skin needs in mind, including gentle and unscented options. Individual skin responses can vary, so please check the ingredient list and discontinue use if irritation occurs.

How long does it take to process my order?
Orders are typically prepared within 2–3 business days, excluding weekends and holidays. Shipping transit time is additional.

Do you ship within Canada?
Yes. We ship within Canada. Available shipping options and rates will be shown at checkout.

Do you ship to the United States or internationally?
Available international shipping destinations and rates will be displayed at checkout. International customers may be responsible for customs duties, taxes, or other import fees charged by their country.

Do you offer local pickup?
Local pickup may be available in the Toronto area. If pickup is available for your order, please wait until you receive confirmation that your order is ready before arranging pickup.

Can I return soap or skincare products?
For hygiene reasons, opened or used personal-care products cannot be returned or exchanged. Please see our Returns & Refunds page for complete details.

What if my order arrives damaged or I receive the wrong product?
Please contact us within 7 days of delivery at hello@monnerapureessence.com and include your order number and clear photos of the product and packaging. We’ll review the issue and assist you.

How can I contact Monnéra Pure Essence?
For questions about products or orders, please email hello@monnerapureessence.com or use the form on our Contact Us page.